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COVID-19 Update and FAQs


Frequently Asked Questions FAQs:

Are Los Angeles Beaches Open?
Los Angeles County Beaches, including those in nearby Santa Monica, are open and available for walking, swimming, and other recreation as well as sunbathing. Local, State or National orders are subject to change and may affect our local beaches.


Are Restaurants Open near the hotel?
-Many Restaurants in West Hollywood and the surrounding areas have created extra outdoor dining. This is truly ideal for our area where we have such beautiful weather! Here is a list of local open restaurants with outdoor dining:
-Kings Road Café Local and West Hollywood favorite for Breakfast and Lunch
-Uncle Paulie’s Deli Great Italian deli known for large sub sandwiches open for Breakfast and Lunch
-Real Food Daily Local Vegan well know restaurant open for Lunch and Dinner
-Norms Classic dinner open for Breakfast, Lunch, and Dinner


What is open in the area?
-The Grove, a large outdoor shopping area with restaurants and stores is open. Enjoy taking a selfie at the large fountain and join many others doing the same!
-Hollywood and Highland is open for walking the famous Hollywood Walk of Fame and shopping viewing the Hollywood sign
-Melrose Ave and Fairfax Shops the world class shopping districts are open for business. -Runyon Canyon Hike up Los Angeles’s most famous trail
-Beaches All beaches in Los Angeles County from Manhattan Beach to Malibu are open


Do I have to wear a mask?
California and Los Angeles County’s public order requires a face covering for all persons aged two and above when in business areas (such as our lobby) or within six feet of another person from a different household.


Is Breakfast Available at the hotel?
All food service, including breakfast and our wine and cheese reception, has been suspended at the hotel until further notice, to comply with current guidelines.


What Safety Measures is Elan Hotel doing?
When you enter our lobby, you will see a plexiglass partition at the Front Desk and new Contact-less Check-In. Extra focus on high-traffic areas and public areas with regular cleaning and sanitizing. Wipes at the elevator and hand sanitizer through the Lobby are available as well. In the Guest Rooms, collateral has been removed and all high-touch areas have been sanitized before your stay. A check list of items is featured in the guest room. Staff will not enter rooms during your stay to avoid unnecessary contact.



Our Top Priority is safety and we monitor and continue to implement new measures for hygiene and cleanliness from sources such as the Centers for Disease Control, Brands, local health departments and American Hotel and Lodging Association to provide the best experience for you as you visit our hotel. We thank you for choosing Elan Hotel and look forward to welcoming you to our hotel with the warmth of hospitality.

HYGIENE AND CLEANLINESS

Extra housekeeping measures are in place for the safety of our guests and staff. Extra focus on high-traffic areas and on high-touch items in guest rooms is ongoing.
Reduced-Contact check-in, hand sanitizing stations and banners encouraging social distancing are examples, and we continue to monitor and add new recommendations.

NEW CANCELLATION GUIDELINES

To offer our guests flexibility during this time of change, we are allowing cancellations or changes up to 24 hours before arrival for the rest of 2020. Some exclusions may apply around special and high-demand dates. For those who book directly with the hotel, we offer the most flexibility should you need to make a change.

COMMUNITY COMMITMENT

We never closed and welcomed medical and other first responders and essential travelers with a safe place to stay. Our hotels provided community services including hosting Red Cross Blood Drives, donating supplies to Community Service and Medical Organizations and highly discounted rates for Healthcare Workers.

Our hotels continue to provide special rates to Healthcare Workers to thank them for their heroic efforts to flatten the curve of COVID19 in California.


Get Calirofnia COVID-19 update Here